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Getting Started

Will frameit TV fit my TV?

Yes! Our TV frames have been designed to work with the vast majority of flat panel TV’s even if yours may be a little older.Our frames come out from wall 7.25” therefore it should allow for your current mounted TV to be sufficiently framed in a flush manner.

Will Frameit TV work with a curve TV?

Yes, it will work however make sure your currently mounted TV does not extend out from wall more than 6”.

How do I know what size TV I have?

Really easy, just measure diagonally from top corner to bottom corner and that will give you your TV size.

Some guidelines to consider:

    • If your TV is tilted downward the “frame” will at some point not cover/frame the TV.
    • If you currently have a soundbar attached to TV or directly underneath TV it will need to be repositioned, as it will not fit inside the frame.Please contact our Sales Department to accommodate your special request – circumstance.

Will I be able to reach the control, USB & HDMI ports on my TV’s back panel?

Absolutely Yes!   We have designed the frames so that both side panels can be easily removed and placed back for easy access to your TV’s controls, USB, HDMI, etc.

Will the frame interfere with my TV’s remote control operations (infrared connection)?

No, the frame design will not obstruct communication between your remote control and TV.

Can my TV overheat due to the frame?

No, the frame allows for a min of 0.75” up to 1.25” spacing between TV edge/border and Frame therefore allowing ample spacing for air circulation.

How much does frame weight?

All our frames are made from high-grade solid wood and weigh less than 50 lbs.for all the 4 parts.

How will my cables (A/C power, HDMI, Cable Box cables, etc.) connect when my TV is framed?

The frame has two round opening at opposite sides on bottom section to accommodate cable assemblies.If your cables run upwards to outlet above the TV simply place section with openings as your top section of the frame; top and bottom section are identical with the exception the “one” has cable assembly openings.

Do I have to remove my TV from the wall to mount the frame?

No, there is no need to dismount your TV from the wall.Using the provided mounting template and instructions you will be able to identify the proper location of the mounting holes to ensure an evenly spaced framing of your TV.

How is the frame mounted to the wall?

Frame is mounted to wall at four point (2 at Top & Bottom) sections utilizing 4 drywall anchors provided.Each anchor holds 40 lbs. of weight for maximum security.If you have concrete wall you will need to purchase concrete anchors and corresponding drill bit to accommodate an anchor screw 3/16” thick.

How easy is it to mount the frame?   Can I do it alone?

The process is friendly, simple and should be completed within 30 minutes.One person will be OK however a second person helping is always good too!   The kit comes with a template that will make the process a Cinch.Please see our video in How-It-Works section of website.

What tools do I need to mount the frame?

You will need:

  • Pen or Pencil
  • Measuring tape
  • Blue painters tape (preferably)
  • If you have concrete wall you will need: Drill & Bit (Size: 1/8th)
  • If you have wood you will need: Drill & Bit (Size: 1/8th)

Does the wood material come from sustainable forest harvesting?

We make every possible effort to source our raw materials from producers that comply with Forest Stewardship Council (FSC) guidelines and are FSC certified.

What kind of product(s) have been used to treat the wood material?

We only use premium wood oils from manufacturers that comply with all health safeguards.

Shipping

Where does frameit TV ship-to?

  • Street addresses, (please check box during checkout) and Military APO/FPO address
  • All 50 states including the District of Columbia (excluding all US Territories)
  • To select countries outside the US.

How much will it cost to ship my order?

Shipping costs are based on Ordered Merchandise & Ship-To –Address; costs are generally based on 12% – 17% total cost of merchandise.

When will my order be shipped?

We strive to process orders as quickly as we possibly can.On average, you can expect your order to ship within 10 business days.

When will my order be delivered?

Once processed, orders are shipped via Standard Ground (unless an expedited service is chosen).Standard Ground is delivered usually within 3 -7 business days to most U.S.locations; however, we’ve found that orders will arrive even sooner than that.

How can I track my order?

Once an order has shipped, you will receive an email with tracking information.This email might wind up in your “Spam” email folder, so be sure to add frameit TV to your “safe” list.

What if I’d like to change my order after it’s placed?

We apologize, but we cannot make changes, adjustments, or cancellations to an order after it has been submitted.We may still be able to help, though!   Just give us a call at 800.239.4038 or email: sales@frameittv.com

Can I ship to an address that is different from my billing address?

Absolutely!   At the checkout, you’re able to enter separate shipping.

Returns & Exchanges

What is my return policy?

Your comprehensive satisfaction is our top priority.If you are not completely satisfied with your purchase, we will make every effort to make it right!   Please contact us within 15 days of merchandise delivery at: 800.239.4038 or email us and we will make every possible effort to provide you with a frameit TV frame that is of your complete satisfaction.

How do I return, replace or exchange my order?

If you are not completely satisfied with your purchase, please contact us at: 800.239.4038 or email us to return or exchange your product.Please note that returns or exchanges for special orders are not accepted.Once we have received your return, it will be inspected and exchange, credit or refund will be issued for the price of the merchandise plus tax.Delivery fees are non-refundable.Depending on the reason for return, you may be responsible for return shipping costs.Frameit TV reserves the right to refuse returns or exchanges of product that is not in as new condition due to damage or misuse by the customer.

To begin a return or exchange, please contact our Sales Department at: 800.239.4038 or email to sales@frameittv.com and we will provide return or exchange instructions.Please include your original sales order number when contacting our Sales Department.You are responsible for returning the merchandise in the condition in which it was delivered and in its original packaging.Once the merchandise has been received and inspected by us a refund will be issued which may take up to 10 business days to process.

Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total.If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.

Pricing & Information Disclaimer

Our goal is to provide accuracy in all prices, delivery rates and other information.All prices are in U.S.dollars and are subject to any applicable taxes according to state and local laws.Availability, prices and delivery rates are subject to change.There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

Frame Sizes & Designs

If a certain item is out of stock, when will it come back in stock?

To find out when a product will be available, please call 800.239.4038 or email us.Also, please check back on the site regularly, you never know when your size, color or design choice may pop ups!

How do I know what size TV I have?

To find out the size TV you have, start with the end of your tape measure at the top left corner of the screen and extend it to the bottom right corner.Measuring the screen diagonally will give you the standard screen dimension that manufacturers use to establish the size of their televisions.

Payment Options & Discounts

What forms of payment does frameitTV.com accept?

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • Additional international payment methods displayed at checkout, where applicable

frameit TV does not accept cash, checks or money orders for online purchases.

Does Frameit TV charge sales tax?

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address.Each state and/or province has different laws regarding the taxation of merchandise, freight and/or handling.

Does Frameit TV immediately charge my credit card?

Your payment method will be charged the full value of your merchandise at checkout.

Registering & My Account

Do I have to create an account before I place an order?

Nope!   You can check out as a guest, and if you change your mind, you can always register at the end of the checkout process.

How does frameit TV use my information?

Please find our Privacy Policy.

How do you remember what products I place in my cart, even though I have closed out of the page?

We remember and track information about your cart using a web technology called “cookies.” Please read Privacy Policy here.

Is frameittv.com a secure site?

Yes.The security of your information is very important to us.We use 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information.SSL technology encrypts your order information to protect it from being decoded by anyone other than frameit TV.Read more about Privacy Policy.

Changing Email Preferences

If you give us your email address either on the home page, when you register, or order, we will send you emails about events, new arrivals, and promotions that we feel will be of interest to you.To be removed from our email list, simply log in to My Account and opt out of our email promotions.

When you supply your postal address when placing an order, you may receive information by mail.If you choose to give us your telephone number on the order form, it is for the purpose of contacting you regarding your order.We will not call you regarding promotions

Updating email or postal addresses

You can edit or delete your email or postal address at anytime through the My Account page.

What if I forgot my password?

If you forget your password, you can request that it be emailed to your email address.We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.Please note: If you request to have your password emailed to you, your credit card information will be deleted from your profile.

Connect with Us

Does frameit TV have social media pages?

We sure do!   Connect with us here:

Privacy & Security

Please check our Privacy Policy.

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