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Return Policy

Your comprehensive satisfaction is our top priority.If you are not completely satisfied with your purchase, we will make every effort to make it right! Please contact us within 15 days of merchandise delivery at: 800.239.4038 or email us and we will make every possible effort to provide you with a frameit TV frame that is of your complete satisfaction.

If you are not completely satisfied with your purchase, please contact us at: 800.239.4038 or email us to return or exchange your product.Please note that returns or exchanges for special orders are not accepted.Once we have received your return, it will be inspected and exchange, credit or refund will be issued for the price of the merchandise plus tax.Delivery fees are non-refundable.Depending on the reason for return, you may be responsible for return shipping costs.Frameit TV reserves the right to refuse returns or exchanges of product that is not in as-new condition due to damage or misuse by the customer.

To begin a return or exchange, please contact our Sales Department at: 800.239.4038 or email to sales@frameittv.com and we will provide return or exchange instructions.Please include your original sales order number when contacting our Sales Department.You are responsible for returning the merchandise in the condition in which it was delivered and in its original packaging.Once the merchandise has been received and inspected by us a refund will be issued which may take up to 10 business days to process.

Refunds on returns will only be applied to the original form of payment with the shipping and handling fee deducted from the credit total.If you choose to send your goods through another carrier, we recommend you select a service that provides tracking information.

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